FAQs

Please search for your query, if you can’t find the answer, you can contact us.

Why The Price?

CTemplar Self-funding

Providing an encrypted email service costs money. Some companies like Gmail and Yahoo provide free email services because they collect and sell your personal information. We are the only self-funded encrypted email that will never accept corporate or government funding.

Concerns about Financing

If a government or company had financial control over CTemplar, we would have to comply with their explicit demands. Governments want something in return for their investment and your personal data is valuable to them. In fact, any encrypted email service fails in its mission, if it isn’t independently financed. So, we are trying to show with CTemplar how this could be true.

Why the Price?

The mainstream email services can discount their pricing using the money from investors or companies. As we are self-funded, we depend on our users contributions to keep the website online. We have no choice except to charge users the real cost of encrypted email. If you like our work and would like to help keep our lights on, please consider paying for a membership. If you can’t afford our membership, we are still happy and honored to have you here.

And, as always, if something is not working or you would like to make a suggestion, please send us a message to “[email protected]” and give us a chance to improve.

The CTemplar Team

Email Sending Limits

Some criminals profit from sending emails with viruses or with scams to innocent people. Their success depends on sending out as many emails as they can, to increase the odds of success. Their success depends on the email arriving on the Inbox, too. The ability to send an email and have it go to the receivers inbox, without going to SPAM, is valuable. As don’t want any users to send SPAM email from our platform and we have no way to read any emails that arrive or are sent through our platform, we had to place sending limits on our platform.

However, this solution is constantly being refined and new methods might be developed to further reduce the chance of malicious emails of arriving in our users’ Inboxes. Until then, some of our users might experience some issues when sending lots of messages.

If you have any issue/suggestions or would like to submit any feedback, please send us a message to [email protected]

FREE ACCOUNT LIMITS

  • 20 per hour
  • 200 per day
  • 5MB Max Attachment Size
  • We do not allow sending file types associated with malware.
  • Emails between CTemplar users: unlimited
  • Recipients per message TO: 10, CC: 10, BCC: 1

Note: We limit BCC to “1” on free accounts because it is the most common tool used by those sending spam.

 

PRIME ACCOUNT / BUSINESS ACCOUNT LIMITS

  • 100 emails per hour
  • 2000 emails per day
  • 25MB Max Attachment Size
  • Emails between CTemplar users: unlimited
  • Recipients per message: TO: 20, CC: 20, BCC: 20

 

CHAMPION ACCOUNT LIMITS

  • 200 emails per hour
  • 4800 emails per day
  • 25MB Max Attachment Size
  • Emails between CTemplar users: unlimited
  • Recipients per message: TO: 20, CC: 20, BCC: 20

 

What happens when the email limit is reached?  If limit is exceed, an error will be displayed and an email notice will be sent. The message will be saved as a draft.  Limits per hour / day are applied over a rolling 1-hour / 24-hour period. As soon as the period is ended, you will be able to send email.

If you like our service please consider supporting us by buying a paid account. If you like our service but can not buy a paid account then we ask for your friendship. We are all friends who built this service because we love it. We are the only secure email service that is not funded by a Government or global corporation because email services like this cost a lot of money to operate. Our goal is to earn enough to be able to pay for the monthly server costs.

Increase storage space

By default, a free account gets 1 GB of free space.

If you want to increase storage, you need to subscribe a Champion or Prime account.

 

Champion account

A Champion account provides 5 GB storage.

You can add more storage at anytime:

  1. Go to Settings > Dashboard and plan
  2. Select the storage needed between 6 GB and 50 GB
  3. Click on Upgrade Plan
  4. Fill out your payment information
  5. Click on Upgrade Account

Once you have upgraded your account, you can start using the storage.

 

Prime account

A prime account provides 50 GB storage. If you need to more storage, please contact the support.

What does a Prime or Champion account include in the subscription?

A Prime or a Champion account are a paid version which include more features than a free account.

By upgrading to a Prime or Champion account, you will access to the following features:

 

PRIME

 

* You can upgrade separately each feature charged extra:

  • Storage from 5 to 50 GB
  • Aliases from 10 to 100
  • Custom domain from 1 to 10

 

CHAMPION

 

Create an account now: https://ctemplar.com/pricing

Supported browsers

CTemplar works best using the latest version of:

  • Chrome
  • Firefox
  • Safari
  • TOR

 

Create an alias

You can create alias with CTemplar and with a paid account.

An alias is an additional email address associated with your CTemplar account. When you create an alias, it uses the same inbox, contact list and account settings as your primary email address. You can set a specific name and signature for each alias.

 

To create alias:

  1. Go to Settings > Addresses and signatures > Addresses
  2. Click on Add address
  3. In the pop-in that appears, enter the username
    • if you have set domains, select the domain before to enter the username
  4. Click on Add

 

Once set, you can send and receive email using the alias.

Note that the feature is available for paid account only.

Add a contact

You can add a contact to your address book. For each contact, you can indicate information like name, email, address, phone number and note.

 

  1. At the top right corner, click on the icon Contacts
  2. Click on New contact
  3. Enter the contact’s information
  4. Click on Save
Reset password

You can reset your password only if you have set a recovery email.

Note that as your encryption key is connected to your password. When you reset your password, your emails cannot be decrypted anymore. It means, that your emails are not anymore readable and that your inbox will be reset as well.

 

In case you did not provide a recovery email at the time of sign up / or in your account and forgotten your current password, you might lose your account forever as you are the sole manager of your email setup. Following our privacy policy, we don’t have access to your password and login details.

 

To add a recovery email

  1. Go to Settings > Security
  2. Enter your recovery email
  3. Save

 

To reset password 

1. Go to https://ctemplar.com/signin

2. Click on Reset password

Reset password link

 

3. Enter your username and your recovery email

4. Click on Submit password

5. Enter the code provided in the email sent to your recovery email

6. Enter your username

7. Enter your new password and confirm

8. Click on Submit

 

Reset password code

 

 

Change password

You can change your password at anytime.

  1. Go to Settings > Security
  2. Click on Change now
  3. Enter your old password
  4. Enter your new password
  5. Confirm your new password
  6. Select your data option (keep or delete)
  7. Click on Submit

 

Change password

 

About data option

Please, note that your encryption key is connected to your password.

When you change your password, you have 2 options:

  • keep all the data and encryption keys and just change the password

or

  • you can delete all the data and generate new encryption keys

 

Add a domain

You can add your own domain and send messages with your own email address.

 

What is a custom domain?

A custom domain allow you to send messages using your own domain name like: [email protected]

When you have a business, it is more professional to use your custom domain.

Using CTemplar for your custom domain will offer you an end-to-end encryption for your business mail.

 

How to add your custom domain?

1. Go to setting > Domains and users

2. Click on Create domain

3. Enter your domain

Create_Domain

 

4. Click on Next

5. Add the TXT record provided into your DNS

Create domain step 2

 

6. Click on Next

7. Add the MX record provided to your DNS

Create domain step 3

8. Click on Verify – once it is display “Good” then click on Next

9. Add the TXT record provided into your DNS

 

10. Click on Verify – once it is display “Good” then click on Next

11. To use To use DKIM authentication, Add the TXT record provided. Note, DNS records can take several hours to update.

 

12. Click on Verify – once it is display “On” then click on Next

13. To use DMARK, please add the following TXT record into your DNS

Create domain 6

 

Now your domain has been added to your CTemplar account.

You can create addresses by going to General > Addresses and signatures > Addresses

 

Note that “Custom domain” is a feature available with Prime or Champion account.

Create a CTemplar signature

You can customise your sender name and add automatically a signature at the end of your messages as a footer.

Go to: Settings > Signatures & addresses

 

Note: if you are using alias, you can simply select the email address you want to set. The setting is only applied to the e-mail address you have selected.

Signature alias

 

Customise your sender name

Enter the name that you want to display as sender by filling in the field: Display name

Signature display name

Your sender name will be displayed to recipient.

Email name

 

Add a signature 

Enter the signature that you want to display at the end of your message as a footer by filling in the field: Signature

Your signature will automatically be displayed when you compose a new message.

Email signature

 

 

 

Create rules to filter your emails

You can create rules for filtering your emails. Adding a filter allow you to perform actions such as automatically labelling or archiving.

  1. Go to: Settings > Filters and blocked addresses
  2. Click on Add custom filter
  3. Enter a name
  4. Enter your search criteria:
    • Select first condition (if the sender or if the subject)
    • Select second condition
    • Add text or pattern
  5. Select the action which will be applied: move to a folder and/or mark as read and/or mark as starred
  6. Click on Submit

Your filter has been created. Note that your filter will be applied for new incoming email.

 

Filter

 

At anytime, you can update or delete a filter by clicking on the icon Edit or Delete.

Filter actions

 

Email whitelists and blacklists

You can whitelist or blacklist emails.

Go to: Settings > Filters and blocked addresses

 

Whitelist an email

Messages from contacts in the whitelist always go to Inbox folder. Marking a message as not spam adds the address to the Whitelist

 

You can also add a contact in your whitelist:

  1. Click on Add whitelist contact
  2. Enter the name and email you want to whitelist
  3. Click on Add

Whitelist email

 

Blacklist an email

Messages from contacts in the blacklist always go to Spam folder. Marking a message as spam adds the address to the Blacklist.

 

You can also add a contact in your blacklist:

  1. Click on Add blacklist contact
  2. Enter the name and email you want to blacklist
  3. Click on Add

Blacklist email

 

Delete whitelisted / blacklisted email

At any time, you can delete the email whitelisted or blacklisted by clicking on the icon Delete.

Add users

You can add users once you have added your own domain.

 

1. Go to setting > Domains and users

2. Click on Add user

3. Enter user details

4. Save

Desktop notifications

You can get email notifications when you are log in to CTemplar and have it open in your browser.

 

Turn notifications on

Based on your browser settings, you will be asked if you allow CTemplar to send you notifications. In order to be notified when you receive a new email, allow notifications.

 

  • Google Chrome

First time you log in, Google Chrome will display a pop-in asking you to allow CTemplar to send notifications. Choose “allow”.

 

You can also allow by changing your browser settings:

  1. Go to CTemplar website.
  2. To the left of the web address, click the icon you see: Lock Lock, Info View site information
  3. Click on the icon
  4. Change the notification permission setting to “Allow”. Your changes will be automatically save.

 

  • Firefox

First time you log in, Firefox will display a pop-in asking you to allow CTemplar to send notifications. Choose “Allow notifications”.

 

Turn notifications off

At any time, you can turn off notifications by changing the permission notifications setting to “Block”.

 

Supported browsers

Desktop notifications are supported on Google Chrome or Firefox.

On Google Chrome, note that If you’re browsing in Incognito mode, you won’t get notifications.

Internet Explorer does not support desktop notifications.

Set up an autoresponder

Yes, you can choose to set up an autoresponder based on time or on dates. When people send you an email, they will automatically receive a notification with the message you have specified.

  1. Go to Settings > Forwarding and autoresponder
  2. Select “Autoresponder” or “Vacation Autoresponder”
  3. Fill in the time or date range and the message to be sent
  4. Check the box if you only want your contacts to see your autoresponse reply.
  5. Save

 

Note that you can set an autoresponder + a vacation autoresponder. In that case, the vacation autoresponder message will be sent during the time range specified.

Forward automatically CTemplar messages to another account

You can choose to forward automatically all of your new messages to another email address.

1. Go to Settings > Forwarding and autoresponder > Forwarding 

2. Click on Add a forwarding address

Forwarding email

3. Add the forwarding address you want to forward emails

4. Click on Submit

5. Enter the verification code sent to provided email address

Forwarding email code Forwarding Email

6. Click on Submit

 

All your emails will be forwarded. At any time, you can edit the email address or delete by clicking on icon on the right.

 

 

 

 

 

 

 

Receive email notifications on another email

You can receive a notification to another email address when you have new emails in your CTemplar account.

  1. Go to Settings > General > Notification Email
  2. Enter the email address
  3. Save

Notification email

 

Each day, you will receive a notification email with the number of emails you have in your CTemplar inbox.

 

Email received notification

 

Import contacts

You can import your contacts from a .csv file.

  1. At the top right corner, click on the icon Contacts
  2. Click on Import contacts
  3. In the pop-in that appears, choose how you’d like to import your contacts:
    • Google
    • Yahoo
    • Outlook
    • Other
  4. Check that you saved your contacts as a .csv
  5. Select file.
  6. Click Import
What is CTemplar?

CTemplar is an email service that provides a safe and secure platform for sending emails and sharing files by using 4096-bit end-to-end encryption. CTemplar provides the greatest level of data protection.

Does CTemplar integrate with Outlook / Thunderbird?

CTemplar does not currently integrate with Outlook or Thunderbird.

Is CTemplar Premium refundable?

You are entitled to a full refund for any paid email-accounts during a 14 day cooling off period after the payment was made OR until the service is “used,” whichever comes first.

The service provided is considered “used” when the first email is sent.

Refunds for cryptocurrency purchases will be the lessor of the purchase amount in cryptocurrency or the current value in cryptocurrency of the purchase.

Is it possible for my CTemplar account to get stolen?

Your account can only be stolen if someone gets access to both your username and password. This can only happen if you have given your password to someone else or you have some malicious key logging malware installed on your computer without your knowledge.

Key logging malware is not common and most anti-virus; cyber security programs will protect you from the vast majority of these types of attacks. We also provide an on screen keyboard when you login to your account if you want perfect protection against key logging malware. Key logging software tracks your key strokes and when you use an on screen keyboard it’s not possible for this type of malware to detect what you input.

On an additional note: A CTemplar team member will never ask you for your password. Your password is Hash/salted on your computer so even we do not know it and it’s not possible for us to reverse the hash/salt process to discover it.

 

Why should I use CTemplar?

If you are conscious about your email security and concerned about your email privacy then you are at the right place.

Other email services, such as Gmail only encrypt via the wire that is really not a secure solution. CTemplar provides a safe and secure platform for sending emails and sharing files by using 4096-bit end-to-end encryption.

CTemplar provides the greatest level of data protection.

How does encryption/decryption work in CTemplar?

The end to end encryption is done when you send an email from one CTemplar account to another CTemplar account; however, when you send email from CTemplar to a non CTemplar account (e.g: gmail, yahoo, outlook) then the content will be sent in plain text to other end, but in CTemplar account it will be still in encrypted form.

 

If you want to send an encrypted email to a non CTemplar account, then we have another feature, called `Encryption to non CTemplar` which is available for free customers as well for 14 days trial. See this: https://prnt.sc/kw8jab.
Referring to the handing of encryption, when you sign up, your public and private encryption keys are generated, and private key is protected using your password. Anyone can send you an encrypted email using your public key to encrypt data and then you can only decrypt that message using your private key.

Your private key is only accessible to you, and on top of that, your password is required to unlock that private key. We don’t store your password anywhere; we send an irreversible hash of the password to the back-end. So only you have the access to your password, and only you can decrypt your content while using your private key.

Another question is how you see the plain content when you login and open an email from your CTemplar inbox.
When you login while using your password, a hash of your password is re-created and sent to back-end for login authentication, after authentication, back-end returns your private key along with your emails. Thus, in your browser we get the encrypted data from back-end. In order to decrypt that data, we first decrypt your private key using your password, and then decrypt your email content with that decrypted private key. You can check your network traffic response in order to confirm that everything is secure and encrypted.

Our website code is open source, if you want, you can check it yourself here: https://github.com/CTemplar/webclient#encryption.

How does the encryption work?

Our system sends `end to end encrypted` emails.

Your emails are by default encrypted using your public key, and only you can decrypt those emails using your private key, your private key is protected using your password.

Your password is stored as non reversible hash on server, so only you know your actual password, and no one else can decrypt your data.

Which encryption method is used?

We use the 4096 bit end-to-end encryption which prevents anyone, even the one who is monitoring the network, from reading and viewing the private conversations, emails, shared files etc.

What makes an end-to-end encryption so special is the fact that you have full control over your privacy, including who reads your private messages.

Does CTemplar work using the TOR Browser?

Yes, CTemplar is available using the TOR browser via this onion address http://ctemplar42u6fulx.onion.

When you visit CTemplar using TOR browser, you will be automatically redirected to our onion address.

Is CTemplar compatible with IMAP/SMTP?

Currently, CTemplar is not compatible with IMAP/SMTP; however, we are planning to add this functionality in near future.

Does CTemplar support Mac mail/ Mac Outlook Integration?

We don’t support Mac or Mac Outlook yet; however, we are planning to add this feature in 2019.

How secure is CTemplar when used on an iphone?

CTemplar is just as secure on your phone as it is in your computers browser.

The content of your messages is only decrypted in the browser you are using. We send your browser the encrypted pieces using Angular 6 Javascripts, and your browser assembles it for your eyes only. It is possible for the text on your screen to be read by browsers plugins, mobile phone service and even the Windows operating system. It is possible but unlikely.

If you want maximum security we recommend using the Linux operating system, the TOR browser and connecting to our site using our onion address: ctemplar42u6fulx.onion. That combination will give you the strongest privacy guarantee.

Does CTemplar support Custom Domains?

Yes, we do support “Custom Domains”. All Prime accounts are allowed 1 custom domain at no added cost.

How do I cancel my subscription? (Revert to free account)

You can cancel your subscription at anytime. By cancelling your subscription, your account will be reverted to a free account.

  1. Go to Settings > General > Payments
  2. Select Reoccurring Billing: No

 

Billing

 

I forgot my password and didn’t input a recovery email. Is my account recoverable?

No, it is not recoverable.

We do not collect any personal information from users when they sign up. It is impossible for us to know if you are the user who created, owns and controls the account you are seeking to access. Additionally, we do not know your password so we cannot help you with account recovery even if we wanted to.

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